Case Study

Increasing Uptime to 99.95% and Accelerating Deployments Through Cloud Transformation

Accela relied on Netrix's continuous support and cloud expertise to modernize infrastructure, improve system reliability, and exceed uptime goals across their global environment.

99.95%
Uptime Achieved
83%
Faster Deployments
99.5% → 99.9%
Uptime SLA Increase
24x7
Operational Support

The Client

Accela is a global provider of cloud-based solutions for government operations, serving over 300 million residents worldwide. Its platform enables agencies to deliver digital services, improve efficiency, and ensure secure, scalable operations.

The Challenge

As part of its transformation to a SaaS-based model, Accela needed to modernize its infrastructure and operations while maintaining strict performance and compliance standards. Key challenges included:

  • Transitioning from legacy systems to a scalable SaaS cloud architecture
  • Maintaining uptime of 99.9% or higher
  • Managing incidents, changes, and operations in a predictable, auditable way
  • Meeting compliance requirements (SOC 2, PCI DSS, HIPAA)
  • Improving deployment speed and operational efficiency

The Solution

Netrix partnered with Accela to support its cloud transformation and operational maturity by acting as an integrated extension of the internal team. Key components of the solution included:

  • Support for data center migration to a cloud-based SaaS architecture
  • Implementation of Site Reliability Engineering (SRE) and Site Reliability Operations (SRO) practices
  • Provision of specialized cloud and DevOps engineering resources
  • Enhancement of monitoring, incident management, and automated remediation
  • Ongoing 24×7 operational support

Technologies Used

  • AWS
  • Microsoft Azure
  • Amazon S3
  • Elasticsearch

"Netrix was critical to making our cloud transformation successful... they truly function as an integrated part of the team."

The Implementation

  • Migration initiative ("Project Exodus") transitioning multiple data centers to cloud
  • Incremental improvements to service delivery and monitoring
  • Continuous collaboration with Accela teams as an embedded partner
  • Expansion into DevOps and CI/CD capabilities over time

The Results

Outcome AreaDelivered
Uptime & Reliability Improvements
  • Increased uptime SLA from 99.5% to 99.9%
  • Achieved 99.95% uptime over a 12-month period
Faster Deployments
  • Deployment times reduced by 83%
  • Enabled same-day upgrades across environments
  • Eliminated deployment constraints between environments
Operational Efficiency & Scalability
  • Streamlined managed services delivery model
  • Improved monitoring and operational processes
  • Enhanced ability to scale SaaS offerings
Stronger Engineering & DevOps Capabilities
  • Adoption of SRE/SRO practices
  • Expansion into CI/CD and proactive engineering
Seamless Team Integration
  • Netrix operated as a true extension of Accela's internal team
  • Ensured continuity of resources and knowledge transfer
  • Reduced operational friction during scaling and transitions

The Transformation

BEFORE
AFTER
  • 99.5% uptime SLA
  • Slower deployment cycles
  • Legacy/data center-based systems
  • Limited automation
  • 99.95% actual uptime
  • 83% faster deployments
  • Cloud-based SaaS architecture
  • Automated remediation and monitoring
Cloud Platform
Migration & Modernization
DevOps
Managed Services
Technical Operations
AWS
Microsoft Azure

Let's accelerate your cloud transformation.

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