Case Study

Enabling Scalable Growth with Managed IBM i Services and Custom Monitoring Solutions

First Option partnered with Netrix to scale its IBM i infrastructure and co-develop a monitoring platform that now supports clients worldwide.

70+
Systems Monitored Globally
Zero
Reported Downtime
7x
Growth (10 to 70+ Systems)
Millions
Weekly Transactions Processed

The Client

First Option Inc. provides cloud accounting solutions, IBM i monitoring tools, application hosting, and disaster recovery services. The company serves clients across industries including financial services, telecommunications, nonprofit, retail, and legal, with offices in Boston and Phoenix.

The Challenge

As First Option expanded its services and customer base, it needed a reliable and scalable IT infrastructure to support growth. Key challenges included:

  • Managing and maintaining complex IBM i environments
  • Need for a centralized monitoring solution to support multiple clients
  • Scaling infrastructure to support increasing transaction volumes
  • Avoiding capital investment in hardware and infrastructure
  • Ensuring high availability and reliability for critical systems

Additionally, First Option wanted to develop a monitoring tool that could simplify system management and provide actionable alerts for users with varying levels of technical expertise.

The Solution

Netrix became a strategic infrastructure and managed services partner, supporting both operations and innovation. Key components of the solution included:

  • Delivery of managed IBM i hosting and infrastructure services
  • Management of production and development environments
  • Collaboration to develop the IBM i Watchdog monitoring tool
  • Hosting of the centralized monitoring platform
  • Ongoing operational support and infrastructure management

IBM i Watchdog Solution

  • Centralized monitoring dashboard for IBM i environments
  • Customizable alerts and thresholds
  • Scheduled monitoring controls for maintenance windows
  • Email notifications routed to defined support teams

"You can drop Netrix into any situation and they can quickly figure it out... I consider Netrix a part of First Option."

The Implementation

  • Transition of data center and infrastructure management to Netrix
  • Ongoing collaboration to design and enhance monitoring capabilities
  • Iterative development of IBM i Watchdog based on client needs
  • Long-term partnership model supporting continuous growth

The Results

Outcome AreaDelivered
Scalable Growth Enablement
  • Monitoring solution expanded from 10 to 70+ systems globally
  • Ability to support larger and more complex client environments
  • Increased capacity to process millions of transactions weekly
High Availability & Reliability
  • No reported downtime, even during critical events
  • Robust infrastructure supporting business continuity
Operational Efficiency & Cost Optimization
  • Eliminated need for hardware ownership through managed services
  • Predictable monthly costs for infrastructure and support
  • Simplified accounting and financial planning
Business Expansion
  • Ability to attract and support larger clients
  • Expansion into SaaS and cloud-based offerings
  • Strengthened long-term partnership with Netrix

The Transformation

BEFORE
AFTER
  • Limited infrastructure scalability
  • Manual or fragmented monitoring
  • Hardware ownership and CAPEX
  • Limited ability to scale clients
  • Scalable managed infrastructure
  • Centralized monitoring (IBM i Watchdog)
  • Subscription-based managed services
  • Ability to support large, global environments
Managed Services
Technical Operations
Private Cloud

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